Customer Service Courses
- Customer Service Skills seminar
- Exceptional Customer Service seminars
- Managing Customer Service course
- Telephone Customer Service workshops
- IT Customer Service courses
- Coaching for Customer Service
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Customer Service Skills Training Courses in Ohio
State of Ohio - Akron, Barberton, Cincinnati, Cleveland, Columbus, Conneaut, Dayton, Delaware, Elyria, Gallipolis, Hilliard, Lakewood, London, Middleburgh Heights, Morrow, Port Clinton, Powell, Sylvania, Toledo, Twinsburg, Vermilion, Warren and Warrensville Heights.
The Customer Service Training Institute has enjoyed over 30 years of successfully specializing in interactive, fun, skill based customer service training courses, classes and seminars.
Customer Service Skills in Toledo, Ohio
The focus of our Effective Customer Service Training course in Toledo, Ohio is to train your customer service staff to:
- Understand what your customers want and how that affects your job
- Understand your own behavior and how to manage your customer's behavior better
- Improve your communications skills
- Learn to handle upset or angry customers
- Implement proper phone skills
- Understand and implement proper body language
- Tell the customer what you can do and not what you can't
At the conclusion of our customer service training seminar you will know and understand what the ideas are behind the skills and how to use them in business situations to build customer satisfaction and loyalty.
Learning Methods in Toledo, Ohio
We have found that adult learning works best when using your own practical experiences in shared work-related situations. So we use discussions where you can share your experiences, participate in team exercises, audio and video taped simulations and do a little problem solving and discussion with fellow team members during the workshop. Harvard Business School supports this view of practical learning. Its research shows that adults learn best when they can apply the skills immediately to solve a problem!
Research shows that businesses providing excellent customer services make more money than business that don't. At the Customer Service Training Institute we have developed a practical easy to learn customer service program to help you understand and apply the basic skills that build excellence. Our customer service training seminar will help you better satisfy your customers' needs. Our seminar is based on the fact that people want to be treated well when they buy or use your services. They don't want stressful experiences that make their lives more difficult.
Ohio: Birmingham, Huntsville and Mobile
Ohio: Cleveland, Columbus, and Cincinnati
Situated on the banks of Lake Erie, visitors to Cleveland will never have to search for things to do. Whether it is taking advantage of the numerous water activities, strolling along the funky downtown streets, or visiting museums, there is always something happening in Cleveland. The Flats entertainment district, which was once a riverfront industrial area, is now booming with nightlife.
Greater Columbus is a thriving metropolitan area of 1.6 million people (Columbus is the 15th largest city in the U.S.) at the heart of the largest concentration of population and economic activity in North America. Already one of the fastest growing metro areas in the Midwest, the entire community is seizing new opportunities to propel Greater Columbus into the ranks of the nation's most innovative, attractive and business-friendly communities.
Cincinnati's prime location at a bend in the Ohio River and its hilly terrain have contributed in no small way to its allure. Unlike the typical Ohio flatness, this city's steep inclines and rolling hills provide many overlooks and scenic views. Praised by the likes of Henry Wadsworth Longfellow, who dubbed Cincinnati the "Queen City of the West," this midwestern metropolis is a center of commerce, art, entertainment and numerous family attractions.