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Customer Service Training Classes:

The Customer Service Training Institute has enjoyed over 25 years of successfully specializing in interactive, fun, skill based customer service training classes. At the conclusion of our customer service training class you will know and understand what the ideas are behind the skills and how to use them in business situations to build customer satisfaction and loyalty.

The focus of our Effective Customer Service Training classes is to train your staff to:

  • Understand what your customers want and how that affects your job
  • Understand your own behavior and how to manage your customer's behavior better
  • Improve your communications skills
  • Learn to handle upset or angry customers
  • Implement proper phone skills
  • Understand and implement proper body language
  • Tell the customer what you can do and not what you can't
  • For more information and pricing on our customer service training seminars, please complete this form

 

Customer Service Training:
5 Ways To Provide Excellent Customer Service Classes

An integral part of a job lies in customer service. It should not just be seen as an extension of our job. The most vital asset to a company is its customers. With them, businesses would cease to exist. When customers are satisfied, they not only help our business grow by continuing their relationship with us, but they will soon be recommending the business to their friends and associates. No matter what kind of job you have or what your aspirations are, one of the best skills you can cultivate is excellent customer service. Keeping customers happy may happen to be a mainstay of your customer service job. No matter if you deal with them in person, on the telephone or online, this is not something that is simple to do. You will find that when you have an unreasonable customer, it may be very easy to give in to them. However, if you are a good customer service representative, this is not an option. Below are some customer service pointers for you to consider no matter who you are dealing with.

Customer Service 1. Smile!

Even if a customer is on the telephone and cannot see you, they can always detect a smile even in your voice. A smile is a set of muscle movements that your body associates with happiness. You can feel your spirits lift when you smile. A smile will put your customers at ease so that they will be more comfortable and open with you in the future.

Customer Service 2. Be as friendly as your schedule allows If you have to talk a person through something, you will find that there is some 'down time' between when your computer is processing and when you can resume your business. Take time to be friendly and chat with your customer and ask how their day is going. A customer is usually pleasantly surprised when this is asked by a stranger. You will find that this will make it a great deal easier to deal with this customer in the future.

Customer Service 3. Do as much as you can for them

We all know that the time comes when we have to say 'No' to a customer. This is not ideal, even if the customer is gracious about it. If you cannot go about giving them what they want, you can still give them something no matter if it is another option to try again or just a coupon. Make sure that your customer always leaves with something. This is not only great for your customers but is a good business practice as well.

Customer Service 4. Get personal

Whether you have an email response set up, or you can simply put a work order through, you'll find that something as simple as calling your customer and reassuring them that things are going smoothly is a good way to make a connection. You'll find that if you are able to give them at least a voice to put to the message, they'll be much easier to work with.

Customer Service 5. Keep your promises.

If you say that you will do it, then you need to do it! While you can always say things like 'I'll check to see if that's possible,' or 'I'm not sure, but I'll ask for you,' if you say, 'Yes, this can happen,' you need to make sure that it does. Even if you are simply calling back to check in, you'll find that keeping promises is an extremely important part of customer service.

Source: Kale McClelland link

Related: Customer Service Classes